OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
43 ratings and 34 comments received in the last 90 days.
08 July 2025
Made my life easier in purchasing a new mini. Very pleased with the new car. Still getting used to driving a new automatic vehicle.
02 July 2025
The process of buying a car was really exciting.
06 June 2025
Good service
03 June 2025
I was away on holiday and Sulaiman made sure all the dates of handover fitted around me which I was grateful for.
27 April 2025
Very friendly stuff specially malina , she is the best
08 July 2025
Best service by the staff of West Drayton Heathrow BMW mini team, and specially would like to to say a gratitude to Darren, whom as usual went the extra mile.
02 July 2025
As above
25 June 2025
The level of customer service was superb. Sulaiman Abdul-Qayum was amazing. Professional, knowledgeable and always cheerful. Always returned my calls promptly and answered any questions I had. The handover was 10 out of 10.
25 June 2025
I was continually informed of what was happening.
25 June 2025
good service and diagnosis of my problem
23 June 2025
Everything went to plan and all the service staff were pleasant and cheerful
19 June 2025
Great but very expensive
18 June 2025
Right price, professional service, good hospitality
17 June 2025
Kept informed at all stages at what was happening and when I'd get the car back
17 June 2025
Because every thing that we required was completed.
09 July 2025
Excellent service by the staff at the Berry Heathrow centre. They took time to walk through the options from the initail stages till the hand over of the new car.