OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
50 ratings and 40 comments received in the last 90 days.
15 April 2025
I was delighted with my experience at Berry Heathrow MINI. The staff were friendly, knowledgeable, and attentive to my needs. Melina's personalised approach and the seamless delivery process made the entire experience enjoyable and stress-free.
04 April 2025
Very helpful and friendly staff
27 March 2025
Completely satisfied! The entire experience at the MINI Center was exceptional, marked by outstanding professionalism from start to finish. The staff was knowledgeable, attentive, and genuinely committed to ensuring a smooth and enjoyable purchasing
24 March 2025
Amazing customer service from the whole team. My main contact was with Melina Singhrao who was particularly helpful. Melina guided me through the whole process and ensured I understood the car on pick up,,
02 March 2025
Great service and prompt action whenever I have any queries.
02 March 2025
From making the original enquiry , meeting Melina Singhrao, going on a test drive , informative info, well informed ,video message, phone calls and emails throughout the process to final paperwork and collection off our new Mini. Another 11/10.
26 February 2025
The team at Heathrow Mini, Melina Max and everyone we came in contact with were polite, interested, honest and sincere but not pushy.
25 February 2025
Humza Khan in the sales dept was very helpful
04 May 2025
Brilliant service , And very helpful
02 May 2025
While I waited for my car to complete its first service Avneet took great care of me especially as I was recovering from surgery and was not very mobile yet she was caring of my needs even wanting to carry my laptop!
30 April 2025
You're assisted parking your car into a space, you're greeted at the service desk with a friendly good morning, Raychel has your documents ready as she has clocked you driving in, takes your details asked any required for the car & offers me drink.
21 April 2025
Friendly service
21 April 2025
Excellent service
10 April 2025
Generally good service. However I requested the car be ready for 3/4 March, and despite confirmation it would be it wasn't and you had to hire me a car for a week - which you took almost a month to repay me for. Also car was filthy when delivered
07 April 2025
Very satisfied, kept me informed and happy with work carried out
05 April 2025
Overall great experience with no criticism.
27 March 2025
Very helpful staff and polite
24 March 2025
I am very satisfied. I was impressed by the quality and level of support provided.
27 April 2025
Very friendly stuff specially malina , she is the best